If you have a confirmed reservation and change your plans please let us know as soon as possible. We will gladly accommodate and assist in any changes.
However, any cancellations made less than 24 hours in advance of reserved tour dates may be subject to a cancellation of your reservation without a refund.
If you no show and no call a scheduled appointment your tour will be forfeited without a refund. If the tour was to be paid for with a gift certificate, or a voucher, it will be redeemed.
Inclement Weather Policy
It is our first and foremost concern to provide a safe and fun experience. In the event of stormy weather please contact our office for instructions. Our tours will roll in light sprinkling rain as long as there is no active thunder or lightening in the area.
Because of the unpredictable nature of the weather, it can come down to a case by case decision. We may make contact with you prior to the tour, and decide with your input to start a few minutes late, cancel, or reschedule. If we cancel due to weather, a full refund will be made immediately, unless you opt to reschedule.
If, during a tour, the guide determines conditions to be unsafe, we will cancel the tour and a credit for a future Segway Tour of Houston will be provided.